My product is broken - how should I proceed ?

Important: Please note that you must contact us to authorise a return before sending your product back for repair.

• You will receive an mail with an authorisation for a repair, and the address of the service center where you can send the item.

• Sending the device back to us without authorisation will increase service time and may incur additional costs.

• We wil get back to you with an estimated repair time.

• When the repair is completed, we will send the product back to you free of charge.