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Privacy statement.
We ensure that personal data collection and processing are conducted in accordance with the requirements of the Swiss date protection...
Arman
May 22, 20201 min read
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What is the AZ Santur 1 year warranty ?
We grant an extended 1 year warranty period to all customers. Defects caused by wear are covered when the ties was adequately cared for...
Arman
May 22, 20201 min read
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Warranty : Who pays the costs?
Shipping costs to the service-center are paid by the customers. Repair costs at the service-center are covered by the warranty. Return...
Arman
May 22, 20201 min read
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Is payment after delivery possible? What payment methods are accepted ?
Yes, after a positive credit check the payment option "Payment after Delivery" becomes available. Our payment option include: Visa - free...
Arman
May 22, 20201 min read
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How long does delivery take?
Orders will be delivered within 72-96 hours, if product available in stock, provided that payment has been received or "Payment after...
Arman
May 22, 20201 min read
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My product is broken - how should I proceed ?
Important: Please note that you must contact us to authorise a return before sending your product back for repair. You will receive an...
Arman
May 21, 20201 min read
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Can you inform me when a product arrives in stock?
Yes, If you are interested in a product that is not in stock, we can send you an automated message notifying you of the product's...
Arman
May 21, 20201 min read
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what is the online ordering process :
Pre-order: Choose the products you wants, and add them to the cart. Confirm your shipping address. For payment, you can choose either...
Arman
May 21, 20201 min read
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I can't log in to my account :
Workshop
Arman
May 2, 20201 min read
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When and how do we ship orders?
We ship orders every day during office hours, from Monday to Friday. Orders are delivered the next possible business day DHL, TNT or...
Arman
May 2, 20201 min read
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